1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

- Orders placed after 5PM (EST) → processed next business day

- During high-demand periods (sales, holidays), processing may take up to 5 business days

 

2. Shipping Time (Estimated)

- Delivery time = Processing time + Shipping time

- Some products may ship from different warehouses → multiple packages possible

3. Shipping Fees

- Standard Shipping: Free on orders over $50

- Orders below $50: $4.99 – $7.99

4. Tracking Orders

- Tracking number will be sent via email within 2–5 days after shipment

- Tracking may take 24–72 hours to update

5. Delays & Exceptions

We are not responsible for delays caused by:

- Customs clearance

- Incorrect shipping address

- Carrier delays (USPS, DHL, etc.)

- Weather / force majeure

6. Incorrect Address

If incorrect address is provided:

- Contact us within 12 hours to fix

- After shipment → cannot guarantee changes

7. Lost or Stolen Packages

If tracking shows “Delivered”:

- Contact carrier first

- If unresolved → contact us, we will support case review

8. Multiple Item Orders

Orders with multiple items may arrive separately depending on warehouse location.